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Author Topic: Default Messaging Button  (Read 1431 times)

Simpleman

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Default Messaging Button
« on: October 24, 2016, 05:13:19 AM »
Dear Admin,
I have realized that when sending a message, the default recipient is usually the client rather than the support
I meant to send a message to the support and somehow the message was sent to the client, i went to check it back and the message was already sent to the client
I hope the company can set the support as the default recipient to avoid the problems of sending the wrong message to the client
« Last Edit: October 24, 2016, 05:16:53 AM by Simpleman »

admin

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Re: Default Messaging Button
« Reply #1 on: October 24, 2016, 01:23:11 PM »
Dear Simpleman,
Thank you for sharing your concerns.
Please, note that while creating and sending a new message you have 2 options: one recipient is the customer, another-support.
So you are welcome to click on the   drop-down list and choose support as your recipient.