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Author Topic: Guide on disputes  (Read 4265 times)

admin

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Guide on disputes
« on: October 05, 2010, 03:28:30 PM »
Dear Writers,

below is a brief description how to avoid disputes and what to do when the order is put on dispute.

To avoid disputes
1. Writer should describe as precisely as possible the problem, if any, or what details in the order are missing, which do not let the writer to complete the order.
2. Inform support team at once, if customer is changing instructions without paying additionally.
Doing the above will help to prevent possible misunderstandings between customer and writer and avoid creating a dispute.
When the order is put on dispute:
1. Both, customers and writers receive automated email notifications to inform that the order is placed on dispute status.
2. The following note (after some period of time, up to 24 hours) will be from Dispute Department (DD) letting the writer know why the dispute was created and asking to give answers on definite questions.
3. Writer is obliged to answer such note from DD, as giving no answer will mean that writer agrees with any decision from DD about dispute resolution (including possible fines) and may lead to further misunderstandings from writer's side.
An answer will also help DD with dispute resolution.
Note, that DD and support team will not fine writer if it is not his/her fault. Every situation is reviewed personally and you may claim your payment in the form of a note to DD with your explanations.

Thank you for understanding,

Administration

Stephen

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Re: Guide on disputes
« Reply #1 on: October 05, 2010, 06:52:01 PM »
This is an example of how serious admin/management is in improving our system. As long as we persist on this, I will not be very pessimistic if we commit a few or many errors in the immediate term. What matters most is that we persist in improving our work. God bless and congratulations for this!