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91
Dispute Department / Re: CHECK THE STATUS OF YOUR DISPUTES HERE
« Last post by Gabriel on October 27, 2015, 11:14:58 AM »
@ pacoL

Have  you read the subject of this forum thread? It is  for OVERDUE disputes only.  The above mentioned order is off dispute and not overdue.

Case specific claims should be either resolved with note within the orders or in communication with the Finance department.

Let us not spam with unrelated messages and value each other's time. Thank you.
92
Dispute Department / Re: CHECK THE STATUS OF YOUR DISPUTES HERE
« Last post by pacoL on October 27, 2015, 05:19:31 AM »
I find the ongoing tussle regarding Order #102810085 as highly unfortunate. As I have explained to the customer before, I faced some technical issues on that particular night. Nevertheless, I rectified the paper within the time provided and ensured that it addressed the health care systems in China and the US from the beginning to the end. After the revision, the customer has never expressed dissatisfaction with the paper’s content.

What I find very disturbing and highly mischievous is the customer’s persistent allegations that the revised paper was plagiarized. As an experienced Writer and an informed scholar, I believe the customer completely misses the point as to what plagiarism is. Here is what the customer says:
“I took classes on writing and like the first paper, when you put everything in your own words, you don't need to parenthesis and give credit to the author on that paragraph. But when you take a phrase or a quote from an article, you have to quote it and put in parenthesis the author's name.”
From the first statement, customer implies that I do not have to reference/insert in-text citations for borrowed content that is correctly paraphrased. In customer’s view, only quoted material has to be referenced. Is this REALLY true? Of course not! Paraphrasing other people’s ideas and failing to acknowledge them through the use of in-text citations is undoubtedly a form of plagiarism. As far as I know, this is standard practice across all academic circles. This explains my use of in-text citations in the paper. Please note that the topic of health care systems is not common knowledge. No writer/student can take credit in having absolute understanding of the Chinese and American health systems. That’s why I borrowed ideas from other scholars and cited them appropriately throughout the paper. If this was an opinion paper, I would have surely incorporated my own thoughts as part of the analysis. But as per the customer’s instructions, this was a RESEARCH PAPER.

This message also shocked me.
“The customer has uploaded a valid plagiarism report. Because of plagiarism, the order will be fully refunded. You will not be compensated for the work done. Let me know, if any questions arise.”
For the five years I have worked for the company, I have understood that the Support Team ALWAYS check papers for plagiarism before forwarding them to clients. Was this order an exception? If Admin found any traces of plagiarized content, I would have willingly made changes in the paper. Following the insistent plagiarism claims, I subjected the paper to the Turnitin software. Results? 0% similarity index! So, where is the alleged plagiarism report from the customer? The principles of justice demands that I should at least be provided with this plagiarism report to confirm that I indeed faulted.

While customers are king in any business, I believe it is highly unjustified to deny writers their hard-earned money on unfounded grounds. Clearly, this should not be tolerated by the company.

Lastly, I was also surprised that I received double penalties on this order. The order’s bid was $55. Since the order was put on dispute after I had already been paid, a -$55 balance was effected on my financial page. Later, I realized that another negative transaction of -$55 was introduced in my financial page. So, in total, I have a negative balance of -$110. Why is that the case? If I received no payment since the dispute was resolved in the customer’s favor, why another fine of -$55? 
93
Dispute Department / Re: Dispute resolution
« Last post by pacoL on October 27, 2015, 05:17:33 AM »
I find the ongoing tussle regarding Order #102810085 as highly unfortunate. As I have explained to the customer before, I faced some technical issues on that particular night. Nevertheless, I rectified the paper within the time provided and ensured that it addressed the health care systems in China and the US from the beginning to the end. After the revision, the customer has never expressed dissatisfaction with the paper’s content.
What I find very disturbing and highly mischievous is the customer’s persistent allegations that the revised paper was plagiarized. As an experienced Writer and an informed scholar, I believe the customer completely misses the point as to what plagiarism is. Here is what the customer says:
“I took classes on writing and like the first paper, when you put everything in your own words, you don't need to parenthesis and give credit to the author on that paragraph. But when you take a phrase or a quote from an article, you have to quote it and put in parenthesis the author's name.”
From the first statement, customer implies that I do not have to reference/insert in-text citations for borrowed content that is correctly paraphrased. In customer’s view, only quoted material has to be referenced. Is this REALLY true? Of course not! Paraphrasing other people’s ideas and failing to acknowledge them through the use of in-text citations is undoubtedly a form of plagiarism. As far as I know, this is standard practice across all academic circles. This explains my use of in-text citations in the paper. Please note that the topic of health care systems is not common knowledge. No writer/student can take credit in having absolute understanding of the Chinese and American health systems. That’s why I borrowed ideas from other scholars and cited them appropriately throughout the paper. If this was an opinion paper, I would have surely incorporated my own thoughts as part of the analysis. But as per the customer’s instructions, this was a RESEARCH PAPER.
This message also shocked me.
“The customer has uploaded a valid plagiarism report. Because of plagiarism, the order will be fully refunded. You will not be compensated for the work done. Let me know, if any questions arise.”
For the five years I have worked for the company, I have understood that the Support Team ALWAYS check papers for plagiarism before forwarding them to clients. Was this order an exception? If Admin found any traces of plagiarized content, I would have willingly made changes in the paper. Following the insistent plagiarism claims, I subjected the paper to the Turnitin software. Results? 0% similarity index! So, where is the alleged plagiarism report from the customer? The principles of justice demands that I should at least be provided with this plagiarism report to confirm that I indeed faulted.

While customers are king in any business, I believe it is highly unjustified to deny writers their hard-earned money on unfounded grounds. Clearly, this should not be tolerated by the company.

Lastly, I was also surprised that I received double penalties on this order. The order’s bid was $55. Since the order was put on dispute after I had already been paid, a -$55 balance was effected on my financial page. Later, I realized that another negative transaction of -$55 was introduced in my financial page. So, in total, I have a negative balance of -$110. Why is that the case? If I received no payment since the dispute was resolved in the customer’s favor, why another fine of -$55? 
94
Case specific complaints / Re: Regarding return to bid on orders...
« Last post by admin on October 09, 2015, 12:24:30 PM »
Dear Jchase,

In most cases support team doesn't assign writers who placed their bids a few days ago or more. But sometimes it happens.
In such cases you are welcome to reject it if you don't want to complete this order.
You will be reassigned with no fine applied.
Thank you for understanding.
95
Case specific complaints / Regarding return to bid on orders...
« Last post by jchase on October 02, 2015, 01:11:56 AM »
This is a rant and a compliant...

First, I think you need to change the bid system...

The reason: We should not be automatically attached to an order by bid after support has already given it to writers who screwed it up. Now, personally, I am sure it isn't completely the other writers' faults, but I also think that when an order has been through more than one writer already... there is no reason for the bid to be automatically returned to previous writers who put a bid in. That is insane. Most of us know that if it has been through previous writers one of two things has happened - either the customer is not a friendly person and doesn't know how to load up instructions OR the writers that support decided to give it to have already failed miserably.

In either case.... it needs to go back up for bidding free of previous writers.

I don't help with either one without some begging... especially when I was skipped over for a bid so that they could give it to writers who did it wrong.

That is my rant... but it is a serious complaint. That should not happen... the bidding should start over. ESPECIALLY when the order has seen two or more writers already try to get it right.

Please consider this problem. I know we can still say no... but you can imagine my frustration when I saw that I was put back in the bidding at a lower price after it has already passed through numerous hands.

Thank you!
Best Regards,
Jennifer
96
Case specific complaints / Re: Reassigned automatically and fined
« Last post by admin on September 17, 2015, 11:16:36 AM »
Dear Shyro,

I can finally see this fine.
It was applied because you confirmed this order and after that requested to be reassigned.
In this case it's your mentor's right to apply fine. Please check the instructions carefully and make a decision whether you can work on an order before you confirm it.
97
General complaints / Re: Your account has been disabled. Reason: disabled automatically
« Last post by admin on September 17, 2015, 11:11:41 AM »
Dear Vinci,

Your account has been reactivated.
98
Case specific complaints / Re: Reassigned automatically and fined
« Last post by Shyro on September 12, 2015, 06:21:05 PM »
No its that same order (97711987). Then i wonder how the fine came into being kindly remove it then.
99
Sharing writing experience / Re: revision strategies
« Last post by Scriptitator on September 11, 2015, 08:00:20 AM »
Ditto on "communications with customer meets their psyc needs".  I agree, also, that ~90% of the time communication is wholly unnecessary.  Thus, I think it's good to often send a preliminary "Hello! I'll be working on your order today, so..." even though you don't require or expect a response.

"Then it comes back 7 days later and it has been crucified by, not a professor, but an up-and-comer "mentor" that uses non-industrial academic phrases like..."

Well said.  I actually dug this thread up just to vent a little.  It's the worst feeling ever when your customer hits you with a chaotic jumble of complaints, often of the vague, hand-waving variety, and you just KNOW that their English proficiency, as well as their comprehension of the course materials, is such that they are utterly clueless and, in a panic, showed the paper you wrote to either their prof or a classmate.  In the two minutse the prof/classmate glance at the paper, they mumble some things.  Then you get a frantic and confused revision request.

Reminds me of a physics lab I had in college.  My partner was obviously 110% clueless, but carried himself in this really pompous, dignified (read: insecure) fashion.  It was a refreshingly easy lab, and I knew exactly what I was doing.  Nevertheless, the partner would take his paper (after copying down what I did) to seemingly every other student as well as the prof to make sure that <strike>I</strike> he was doing it right.  It was extremely frustrating, although for political reasons I couldn't really say confront him or the prof about it.

But yeah, nominal preliminary communications with the customer are key.  In fact, now that I think about it, it would be nice if we, the writers, would be clued in on the customer's a) English proficiency and b) their comprehension of the course material. This would be valuable info to have.
100
Case specific complaints / Re: Reassigned automatically and fined
« Last post by admin on September 07, 2015, 02:15:01 PM »
Dear Shyro,

As I can see, you've never been assigned to this order.
Maybe you meant another number?
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